Bonjour, j'ai eu un petit problème avec un achat sur ebay, je souhaitais acheté le coffret de Pink Floyd : The Piper At The Gates Of Dawn, et voilà le mail que j'ai reçu par après :
"We'd like to let you know that eBay has ended an item you were bidding on for breaching of one or more of our policies. As it's important that eBay maintains member privacy, we can't tell you exactly why the listing was removed.
Any offers or bids placed on this Fixed Price listing are now null and void. If you were the winning bidder, you're no longer obliged to pay for the item:
360015489681 - PINK FLOYD THE PIPER AT THE GATES OF DAWN (2 CDs)
Here's what you can do if you've already paid for the item:
If you won the item and you've already paid for it, you can choose to reverse the payment or ask the seller for a refund. If you've already received the item you've the option of accepting it or returning it to the seller for a refund.
1) Contact the seller
2) Contact your payment provider
3) Report that the matter hasn't been resolved
- Contact the seller
At this stage, we recommend that you contact the seller and discuss the situation. These situations can often be resolved with a friendly conversation.
Check your email account for any previous emails you received from the seller - these may contain their contact information. Unfortunately, we can't give you the seller's contact details.
- Contact your payment provider
If you can't reach the seller, contact the service that you used to send payment. They may be able to reverse the payment.
If you used PayPal, copy this link into a new browser window to find out whether your purchase is protected:
https://www.paypal.com/uk/cgi-(...)spute
If you paid by another method, such as bank transfer or credit card, contact your bank or credit card company.
- Report that the matter hasn't been resolved
If you're not able to arrange a refund and you didn't receive the item (or it wasn't as described in the listing), please let us know. You can contact us from any eBay Help page.
We assure you that your eBay record won't be negatively affected by this matter. We've told the seller that this listing has been removed and that you're no longer obliged to complete the purchase.
Finally, as the listing has been removed, no Feedback can be left for the purchase.
We hope that this information helps you decide how to proceed in this situation. If you have any questions please do not hesitate to contact us.
Regards,
eBay Trust & Safety"
J'ai envoyé un message au vendeur lui demandant le remboursement, mais n'étant plus inscrit sur ebay, je crains bien ne pas avoir de retour.
Dois-je voir avec paypal? (je n'ai pas parfaitement compris tout le mail)
Merci
